Long TextExercise 82 of 83

Few everyday experiences provoke as much quiet frustration as standing in a queue. Whether waiting for a bus, queuing at a supermarket checkout, or sitting in a hospital waiting room, most people find the experience unpleasant out of all proportion to the actual time involved. Researchers who study the psychology of…

• What have researchers found about people's experience of waiting in queues?
• What was significant about the elevator mirror solution described in the second paragraph?