TIPPS & TRICKSLetter

  • Part 2, one of three options
  • 220-260 words
  • Formal or semi-formal
  • Complaint, application, request...
  • About 45 minutes

In Part 2 you may choose to write a letter. At C1 it can serve many purposes: a complaint, a job or course application, a request, an enquiry, a recommendation, or a reply to something published. You usually write to a company, an organisation, an official or an editor, and the task tells you who and why.

The register depends on that reader, but it is almost always formal or semi-formal: polite, clear and purposeful. Whatever the letter's aim, the reader should finish it knowing exactly what you want them to do.

Find the purpose first

Every task sets a purpose and usually two or three points: explain the problem and ask for a refund, describe your experience and say why you want the place, outline an idea and ask for support. Underline each one; each needs clear treatment.

Then state that purpose in your opening sentence, so the reader knows from line one whether you are complaining, applying, requesting or persuading.

Every type has a job

A complaint sets out the facts and ends with the action you expect. An application links your experience to what the organisation needs. A request or persuasive letter explains the idea, shows who benefits and makes a specific ask.

A letter to an editor responds to something published: say what you are reacting to, give your view with reasons and examples, and suggest what should change.

Right register, right tone

Most C1 letters are formal: full forms, polite modals and no slang. Pair Dear Sir or Madam with Yours faithfully, and a name (Dear Ms Patel) with Yours sincerely. A letter to an editor may be slightly warmer, but never chatty.

Be firm but courteous. In a complaint, dates, promises and what actually happened persuade more than angry adjectives. In an application, support each skill with a brief example instead of a string of adjectives.

One point per paragraph

Give each point of the task its own paragraph with a clear topic sentence, and finish with a paragraph that says exactly what you want: a refund, an interview, a reply, a decision.

Guide the reader with linking phrases such as furthermore, in addition to this, as a result and for this reason, and refer back with this or such rather than repeating the same nouns.

Formal range, used accurately

Show a range of formal structures: passives, indirect questions (I would be grateful if you could tell me whether...), conditionals and the occasional inversion (Should you require..., Had I been informed...).

Pick precise vocabulary (reimbursement, eligible, considerable inconvenience) and check dependent prepositions, which are frequent slips: apply for, complain about, enquire about, responsible for.

Marks and common traps

Examiners mark Content (every point covered), Communicative Achievement (the right tone for this reader and purpose), Organisation (logical paragraphs and letter layout) and Language (range and accuracy).

Common traps: never saying what you want, slipping into informal phrases, pairing Dear Sir or Madam with Yours sincerely, and telling a long story with no clear point.

Structure

  1. 1GreetingDear Sir or Madam, when the reader is unnamed; Dear Mr Evans, when you have a name.
  2. 2Opening paragraphYour reason for writing, stated clearly: the complaint, the position you are applying for, the idea you want support for or the information you need.
  3. 3Body paragraph 1The first point of the task, developed with facts, reasons and a concrete example.
  4. 4Body paragraph 2The second point, handled in the same way. Add a third paragraph if the task has three points.
  5. 5Closing paragraphWhat you expect, request or propose, and by when. End with a polite formula such as I look forward to hearing from you.
  6. 6Sign-offYours faithfully, after Dear Sir or Madam; Yours sincerely, after a name. Then your full name.

Strategy

  1. 1Analyse the task (3 minutes). Who is the reader, what kind of letter is it, and which points must you cover? Underline each one.
  2. 2Set the register (1 minute). Decide on the greeting, the sign-off and how formal the tone must be.
  3. 3Plan (6 minutes). One paragraph per task point, an opening that states your purpose and a closing that states the action you want. Invent realistic details: dates, names, amounts.
  4. 4Write the opening (4 minutes). Say who you are, if relevant, and why you are writing, in one or two sentences.
  5. 5Write the body (20 minutes). Develop each point with facts, reasons and examples, linking the paragraphs clearly.
  6. 6Write the closing (5 minutes). Request, expect or propose a specific action, then add a polite formula and the right sign-off.
  7. 7Check (6 minutes). Word count, register (no contractions or slang), prepositions and spelling.

Nützliche Ausdrücke

Stating your purpose

  • I am writing to express my dissatisfaction with...
  • I am writing to apply for the position of..., as advertised on...
  • I am writing to enquire about...
  • I am writing with regard to...
  • I would like to draw your attention to...

Complaining firmly

  • Contrary to what was stated in your advertisement, ...
  • I was assured that..., yet...
  • This is clearly unacceptable, given that...
  • To make matters worse, ...
  • I trust you will agree that...

Presenting yourself or an idea

  • I believe I would be well suited to this role because...
  • Having worked as..., I have considerable experience in...
  • I am particularly drawn to this opportunity because...
  • The scheme would benefit ... in several ways.
  • I am confident that ... could be achieved at very little cost.

Requesting and closing

  • I would be grateful if you could...
  • I would appreciate it if you could let me know whether...
  • I would therefore ask you to...
  • Should you require any further information, please do not hesitate to contact me.
  • I look forward to hearing from you at your earliest convenience.

Musterantwort

Your town's library plans to cancel its free evening language exchange sessions to save money. Write a letter to the head of library services explaining what the sessions mean to local people, persuading her to keep them and suggesting ways to reduce their cost.

Dear Ms Harding, I am writing with regard to the recent announcement that the library's weekly language exchange evenings will be discontinued at the end of this term. As a regular participant for the past two years, I would like to explain why I believe this decision should be reconsidered. The sessions have become far more than a chance to practise a foreign language. Every Thursday, around forty people, many of them recent arrivals in the town, meet local residents in a relaxed setting. For newcomers who might otherwise feel isolated, these evenings are often their first real contact with the community. I have personally seen several friendships, and even two job offers, come about as a direct result. I fully appreciate that the library is under considerable financial pressure. However, I am confident that the programme could continue at a fraction of its current cost. Experienced participants, myself included, would be willing to run the sessions as volunteers, which would remove the need for paid staff. In addition, a voluntary contribution of one or two pounds per evening would easily cover refreshments and materials. Were the evenings to disappear, the town would lose one of the few free spaces where people of different backgrounds genuinely mix. I would therefore ask you to postpone your decision until these alternatives have been explored, and I would be glad to meet you to discuss them in more detail. I look forward to hearing from you. Yours sincerely, Laura Mendez

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