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After working as an accountant for a decade, Laura felt completely exhausted by her routine. She had always enjoyed baking at weekends, finding it a great stress reliever. When a small shop became available on her high street, she decided to take the plunge, despite her family's concerns about the financial risks.…

• Which person was surprised by the physical demands of their new occupation?
• Which person had to deal with frustrating official paperwork before opening?