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There is a peculiar form of madness - unrecognised as such because it wears the respectable garments of rationality - that consists in the relentless optimisation of means without any corresponding scrutiny of ends. It is the madness of the organisation that measures everything and understands nothing, that can tell…

• What does the writer mean by the 'efficiency delusion'?
• What was the legitimate basis for workers' resistance to Taylor's methods?