Look at the photographs and talk about them with your partner.
Four photographs showing customer service being provided in different settings.
First, I'd like you to look at pictures A and D and talk together about the pressures the employees might face and how their attitude could affect the customers' experience. You have about 1 minute…
Thank you. Now look at all the pictures. I'd like you to imagine that a company is preparing a training programme about excellent customer service. Talk together about the communication skills and…
Ξεκλείδωσε όλο το περιεχόμενο
Ξεκλείδωσε όλες τις εξετάσεις, απεριόριστες προσομοιώσεις, όλα τα 80 στάδια του παιχνιδιού και πολλά ακόμα.