Look at the photographs and talk about them with your partner.
Four photographs showing customer service being provided in different settings.
First, I'd like you to look at pictures A and D and talk together about the pressures the employees might face and how their attitude could affect the customers' experience. You have about 1 minute…
Thank you. Now look at all the pictures. I'd like you to imagine that a company is preparing a training programme about excellent customer service. Talk together about the communication skills and…
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